Privacy Policy

Jiangsu Hicreate Entertainment Co., Ltd. ("Hicreate Games," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when visiting www.hicreategames.com, requesting a quotation, submitting project information, or communicating with our team.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how long we retain it, and the privacy rights that may be available to you.

1. Who We Are

Hicreate Games is a board game, card game, and game component manufacturer providing custom design support, prototyping, manufacturing, assembly, packaging, and international delivery services.

For the purposes of applicable data protection laws, Jiangsu Hicreate Entertainment Co., Ltd. is generally the controller of personal information collected through this website.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide to Us

When you request a quotation, contact us, send project specifications, or communicate with our sales team, we may collect:

  • Name
  • Email address
  • Telephone number
  • Company name
  • Country or region
  • Estimated order quantity
  • Product requirements
  • Delivery destination
  • Project timeline
  • Messages and inquiries
  • Artwork, designs, component lists, specifications, or other files you upload
  • Other information you voluntarily provide

Please avoid submitting unnecessary sensitive personal information through our website forms or email.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate geographic location
  • Referring website
  • Pages viewed
  • Time spent on pages
  • Links clicked
  • Date and time of visits
  • Cookie and similar technology identifiers

This information helps us maintain website security, understand website usage, and improve our services.

3. How We Collect Information

We may collect personal information when you:

  • Submit a quotation or contact form
  • Upload artwork or project files
  • Send us an email
  • Contact us by telephone or other communication channels
  • Place an order or request a prototype
  • Visit or interact with our website
  • Communicate with our sales or customer service team

We may also receive limited business contact information from service providers, logistics partners, trade platforms, referrals, or other legitimate business sources.

4. How We Use Your Information

We may use personal information to:

  • Respond to inquiries and quotation requests
  • Evaluate your board game or card game project
  • Recommend materials, components, printing methods, and packaging solutions
  • Prepare quotations and production proposals
  • Create prototypes and samples
  • Process and manage orders
  • Arrange manufacturing, assembly, packaging, and shipping
  • Communicate about project progress
  • Provide customer service and after-sales support
  • Verify and protect website security
  • Prevent fraud or misuse
  • Analyze website performance
  • Improve our website, products, and services
  • Maintain business and transaction records
  • Comply with legal, tax, accounting, customs, and regulatory obligations
  • Send marketing communications where permitted by applicable law

We do not use personal information for purposes that are materially incompatible with the purpose for which it was originally collected unless permitted by law.

5. Legal Bases for Processing

Where the General Data Protection Regulation ("GDPR") or similar laws apply, we may process personal information based on one or more of the following legal bases:

Contract and Pre-Contractual Steps

We may process information when necessary to prepare quotations, evaluate projects, manufacture products, fulfill orders, or otherwise perform a contract with you.

Legitimate Interests

We may process information when necessary for legitimate business purposes, including:

  • Responding to business inquiries
  • Managing customer relationships
  • Improving our products and website
  • Protecting our business and website
  • Conducting reasonable B2B marketing

We consider the impact on your privacy before relying on legitimate interests.

Consent

Where required, we may rely on your consent for activities such as certain marketing communications or non-essential cookies.

You may withdraw your consent at any time, although withdrawal does not affect processing that occurred before consent was withdrawn.

Legal Obligations

We may process information where necessary to comply with applicable laws, regulations, accounting requirements, customs requirements, court orders, or other legal obligations.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, analyze traffic, improve performance, and measure marketing effectiveness.

Cookies may include:

Essential Cookies

These cookies are necessary for website operation, security, forms, and basic functionality.

Analytics Cookies

Where enabled, analytics technologies may help us understand how visitors use our website, including which pages are visited and how users arrive at the website.

Functional Cookies

These cookies may remember user preferences and improve website functionality.

Advertising or Marketing Cookies

Where enabled, these technologies may be used to measure advertising performance or provide more relevant advertising.

Where required by applicable law, non-essential cookies will be used only after appropriate consent has been obtained.

You may manage cookies through your browser settings and, where available, through our website cookie preference controls.

Disabling certain cookies may affect some website functionality.

7. How We Share Personal Information

We do not sell personal information for monetary consideration.

We may disclose personal information to third parties when reasonably necessary to operate our business, including:

  • Website hosting providers
  • Cloud and data storage providers
  • Email and communication providers
  • Analytics providers
  • Advertising and marketing service providers
  • IT and cybersecurity providers
  • Payment providers where applicable
  • Shipping companies and freight forwarders
  • Customs brokers
  • Testing and certification providers
  • Professional advisers such as accountants and legal advisers
  • Government or regulatory authorities when legally required

Service providers are permitted to process information only for appropriate business purposes and subject to applicable contractual or legal obligations.

We may also disclose information as part of a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction.

8. Project Files and Intellectual Property

Customers may provide artwork, illustrations, game rules, product specifications, packaging designs, prototypes, or other project materials as part of the quotation or manufacturing process.

We use these materials for purposes such as:

  • Evaluating manufacturing feasibility
  • Preparing quotations
  • Creating prototypes
  • Manufacturing products
  • Quality inspection
  • Packaging and delivery
  • Providing requested services

Access to customer project files is limited to personnel and service providers who reasonably require access for the relevant project.

Confidentiality or intellectual property obligations agreed separately with a customer, including any applicable Non-Disclosure Agreement ("NDA"), will continue to apply according to their respective terms.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include access controls, website security protections, restricted internal access, and appropriate security procedures.

However, no internet transmission, electronic storage system, or communication method can be guaranteed to be completely secure.

You should therefore use reasonable care when sending confidential or sensitive information electronically.

10. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of certain processing
  • Object to certain processing activities
  • Receive certain personal information in a portable format
  • Withdraw consent where processing is based on consent
  • Object to direct marketing
  • Lodge a complaint with an applicable data protection authority

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

11. European Economic Area and UK Users

If you are located in the European Economic Area ("EEA") or the United Kingdom, you may have additional rights under the GDPR or UK GDPR.

You may have the right to request access, correction, erasure, restriction, objection, or data portability, depending on the circumstances.

You also have the right to lodge a complaint with the data protection authority responsible for your country or region.

Before filing a complaint, you are welcome to contact us so that we have an opportunity to address your concern.

12. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), where those laws apply to our processing activities.

These rights may include the right to:

  • Know what categories of personal information are collected
  • Know the purposes for which information is used
  • Request access to certain personal information
  • Request correction
  • Request deletion
  • Opt out of certain sales or sharing of personal information where applicable
  • Limit certain uses of sensitive personal information where applicable
  • Receive equal service and pricing when exercising privacy rights

We do not discriminate against individuals for exercising applicable privacy rights.

We do not sell personal information for monetary consideration.

Where our use of third-party advertising or tracking technologies constitutes "sharing" under California law, eligible users may exercise applicable opt-out rights through available cookie controls, supported browser-based opt-out preference signals, or by contacting us.

13. Children's Privacy

Our website and manufacturing services are primarily intended for businesses, game designers, publishers, creators, and other commercial customers.

Our website is not directed to children under the age of 16, and we do not knowingly collect personal information directly from children under 16 through the website.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

14. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

We do not control the privacy practices of third-party websites, and this Privacy Policy does not apply to information collected directly by those third parties.

We encourage users to review the privacy policies of third-party websites before providing personal information.